Product FAQs
- What to Do If Your Fan Remote Isn’t Charging (USB-C Rechargeable Remotes)
- What’s the Difference Between 12V, 24V, and 240V Outdoor Lighting?
- Which Ceiling Fans Are Suitable for Outdoor Use?
- Which Ceiling Fans Come With a Remote or Wall Switch?
- How to sync a DC Fan Remote
- Which Ceiling Fans Are Smart Compatible?
How to Videos
- How to Pair Your Radar/Fraser Remote With Your Ceiling Fan
- How to set up custom routines for your GE Imagine lights
- How to Pair Your Type A Remote With Your Ceiling Fan
- How to create your own smart garden with Gecko Connect
- How to remove a Downlight without damaging the ceiling
- How to Pair Your Whitehaven Remote With Your Ceiling Fan
Delivery
Payments
Order Issues
- I'm having difficulty placing an order on the website. Who can I call for help?
- I placed my order over 72 hours ago and I haven't heard from Beacon Lighting yet.
- I received a product that was faulty. How do I replace it?
- I placed my order and received notification from a store 2 weeks ago, but I still haven't received my order.
- Part of my order is missing. Who should I contact?
Return & Warranties
Stock Availability & Products
- Need product technical assistance?
- Can I recycle my Beacon packaging through Beacon Trade?
- How does your’ LED Downlights - Lowest Price Guaranteed’ work?
- The product I want is out of stock, how do I place a back order?
- How do I check the stock availability for delivery and in-store pick up?
- How does Click & Collect work?