That’s not normal at all. We’re sorry for the inconvenience this has caused but be assured that we’ll do our best to get to the bottom of this.
Please email trade@beacontrade.com.au or call 03 8561 1599 (Mon-Fri, 8.00am-7.00pm Saturday 9.00am-5.00pm AEST, and Sunday 10.00am-5.00pm AEST) with your order number and our online sales support team will help you out.