We usually send an order confirmation email soon after you’ve placed your order. It’s possible that this email might have landed in your spam/junk folder. Could you please have a look? If you find it there, mark it as ‘not spam’ so that you’ll receive all our emails in your inbox from now on. Also, you can expect to receive an email from us with delivery information once your product has shipped.
If you need further help, please email trade@beacontrade.com.au or call 03 8561 1599 (Mon-Fri, 8.00am-7.00pm Saturday 9.00am-5.00pm AEST, and Sunday 10.00am-5.00pm AEST) with your order number and our online sales support team will be happy to help you out.